The Mapex Warranty


Drum Set Warranty


Our warranty is one of the best warranties in the business. A lifetime warranty on drum shells, one year on finishes and hoops and five years on hardware. All of Mapex products are built in its ISO9001 certified factory, which means you can count on superior quality – right out of the box.

You’re fully covered. MAPEX drums, hardware, stands and accessories purchased from an authorized MAPEX dealer, are warranted to the original retail purchaser against defective material and workmanship. Warranty coverage is not transferable and shall be valid by item and subject to terms and conditions indicated below. The original retail purchaser must include a copy of their original sales receipt or provide proof of sale by an authorized MAPEX dealer to activate warranty service without charge.


Warranty Coverage and Time Period


Shells

Drum shells are covered under a limited lifetime warranty to the original retail purchaser against splitting, ply separation, material failure and going out of round as a result of manufacturing. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited lifetime warranty.

Finish & Hoops

Both lacquered finish and hoops and all wrapped finishes are warranted to the original retail purchaser against defective material and workmanship for one (1) year from date of purchase. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered.

Stands, Pedals & Hardware

MAPEX stands, pedals and hardware are covered under a limited five (5) year warranty to the original purchaser against defective material and workmanship. Defects caused as a result of normal wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited five (5) year warranty.

The following items are not covered under the MAPEX warranty: heads, plating, pedal beaters, springs, snares, straps, normal wear and tear, sound or damage from shipping and transportation. The MAPEX Warranty is rendered void on all items that have been altered, modified or subjected to improper operation, misuse, neglect or exposure to extreme conditions.


Owner's Responsibility


To Obtain Warranty Service

A Warranty return should be handled by any authorized MAPEX dealer from which the instruments were purchased. All repairs under terms of this Warranty must be handled by Mapex USA. Any instrument to be returned under this Warranty requires a Return Authorization Number shown on the outside of the carton and must be shipped prepaid. Mapex USA will then inspect and evaluate the extent of warranty coverage and notify dealer of claimant. Mapex USA will repair or replace, as its option, any instrument or part thereof, found instruments will be returned freight collect.

Warranty Limitations

This Limited Warranty is made in lieu of all other warranties, either written or implied and is subject to the limitations, contained herein. It is extended to the original retail purchaser only and not transferable. Proof of purchase is required. Under terms of this warranty, Mapex USA accepts no responsibility for incidental or consequential damages of any nature associated with the use of MAPEX products. This warranty gives you specific legal rights and you may have other rights, which vary from state to state and could affect this warranty.





Marching Percussion Warranty


All Mapex Marching Percussion instruments are guaranteed free of defects in workmanship and materials for a period of 1 year from the original date of purchase. KHS America’s obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products when the instrument is returned to KHS America, Inc. or an Authorized Mapex Marching Percussion Dealer, or following examination by a Mapex Marching Percussion representative. This Warranty is valid to the original purchaser only and is not transferable.


Warranty Coverage And Time Period:


Shells

Wood Drum Shells are covered under a limited lifetime warranty to the original retail purchaser against splitting, ply separation, material failure and going out of round as a result of manufacturing. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited lifetime warranty.


Finish & Hoops

Both lacquered finished and hoops and all wrapped finishes are warranted to the original retail purchaser against defective material and workmanship for one (1) year from date of original purchase. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited lifetime warranty.


Exceptions

The following items are not covered under the Mapex Marching Percussion Warranty:

  • Heads, plating, snares, straps, normal wear and tear
  • Damage from shipping or transportation
  • Items sold as “B-stock”, re-sold, sold as second hand, or sold as used instruments
  • The Mapex Marching Percussion Warranty is rendered void on all items that have been altered, modified or subjected to improper operation, misuse, neglect or exposure to extreme conditions


To Obtain Warranty Service


Contact your local Mapex Marching Percussion dealer. If a local dealer is not available contact KHS America customer relations team directly at the information provided below or see www.quantummarching.com for more information. A return authorization will be required for all warranty services to be addressed specifically by KHS America, Inc.



KHS America, Inc.
12020 Volunteer Blvd.
Mt. Juliet, TN 37122
Attn: Customer Service -Warranty Repair
800.446.6010


FAQ's

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